Returns and Refunds

Shipping

Shipping ready made items will be shipped within 1-3 business days of ordering. 

Made to order items will take a little longer, we aim within 1-2 weeks depending on the size of the project. Some made to order lead times will be subject to lead times from suppliers, you will be notified of the expected delivery date and any delays if delays are incurred for any reason. If you need your items sooner please do tell us and we will do our best to meet your dead line.

 

Returns Policy

We will gladly accept returns and exchanges within 14 days of delivery, we ask that you ship your items back to us within 30 days of delivery.

We cannot accept returns or exchanges on custom made or personalised orders.

Cancellations

We do not accept cancellations, but please contact us if you have any problems with your order, we will be happy to help.

Conditions of Return

Buyers are responsible for return shipping costs. If the items are not returned in their original condition, the buyer is responsible for any loss in value

Cupcakes & Pick Up

Cupcakes must be collected or we do offer a local delivery service to Stevenage, Herts and the local area, this may incur a delivery charge which will be quoted at point of quotation, collections will be arranged with Mel at point of order.

Please note all cupcake orders are made fresh for your required day and to your requirements.

If you have any questions feel free to Get in Touch